Privacy policy

Content of the Privacy Policy:

• Who are we?
• What personal data do we collect, for what purposes do we collect it and for how long?
• Who do we disclose your personal data to?
• How do we protect your personal data?
• Your rights.
• Links to Third Party Websites and Services.
• Cookies.

Who are we?

“Pagalbos moterims linija” (Women’s helpline) provides free emotional support by phone and online 24 hours a day. Only last year, We answer more than 26,000 calls and respond to more than 1300 emails and incoming messages every year.

The helpline for women is coordinated by 3 organizations in different cities:

Vilnius:
Moterų informacijos centras
Registration code: 191919014
Address: S. Konarskio g. 49-808, LT-03123 Vilnius
Phone: +370 5 2629003

Kaunas:
Asociacija „Kauno moterų linija“
Registration code: 302530203
Address: Verkių g. 5-64, Kaunas
Phone: +370 618 05005

Klaipėda:
VŠĮ Klaipėdos socialinės ir psichologinės pagalbos centras
Registration code: 142120224
Address: Smilčių g. 6, LT-92277 Klaipėda
Phone: +370 46 410971

What personal data do we collect, for what purposes do we collect it and for how long?

Emotional support calls 8 800 66366

If you call 8 800 66366, we will not see your phone number and we will not record your conversations.
During a call, with the prior consent of a person, personal data may only be collected in an emergency where there is a real threat to your life or the lives of those around you (eg in the case of violence, suicide risk, etc.). In this case, we collect caller location data so that we can call an ambulance. We transfer the caller’s location to the ambulance service and do not save it on the Women’s Helpline.

Emotional support emails

If you send us an email for emotional support, please indicate your email address. email address so we can write you a reply. We no longer collect any personal data unless you choose to disclose such data to us.
After we reply, we depersonalize the data and keep the emails anonymous.
We do not disclose the content of the letters to any third parties, except for information about planned serious crimes (such as murder), which we are required by law to provide to law enforcement.

Emotional support chats online

If you start an online conversation with us for emotional support, please indicate your Name or Nickname, Age, Gender, Main topic of the conversation. This information helps the volunteer to understand the situation better and faster. You decide for yourself how accurate the information is.
Your IP address and the name of the Internet browser are automatically saved in the chat history. Chat history is periodically deleted and can be stored for up to 4 months.
We do not disclose the content of conversations and your other data to any third parties, with the exception of information about planned serious crimes (e.g. murder), which we are required by law to pass on to law enforcement authorities.

Feedback

If you send us feedback about our services or website, we do not collect any personal data unless you choose to disclose such data to us.
All feedback is kept anonymous.
Your feedback may be quoted on our website if it is relevant to website visitors.

Volunteer registration

If you want to become a volunteer and register with our team of volunteers, please indicate: Name, Surname, Age, Phone number, E-mail. email address.
We collect this information so that we can also contact you to enter into a volunteer agreement.
We keep the data until the end of the volunteer preparation course.

Messages from the pagalbosmoterimslinija.lt website

If you send us a message from the website, please indicate your e-mail. email address so we can write you a reply. We no longer collect any personal data unless you choose to disclose such data to us.
In this case, we only store the data for as long as it is needed to resolve your request.

Information about the features of the site used

We collect anonymous information about our website traffic statistics and features used. Read more about this in the “Cookies” section.

Information from third parties

We may obtain information about you from other public sources and link it to other information we receive from you or about you. For example, we may also receive information about you from social networking services when you join them.

You may choose not to provide us with certain information, but in that case we may not allow you to use our services as we will not be able to guarantee their quality.

All data we collect is necessary to ensure the proper provision of our services. We do not collect redundant data.

Who do we disclose your personal data to?

In order to provide our services with high quality and in compliance with the law, we may transfer your personal data to third parties. We only transfer data to trusted third parties and only to the extent necessary to perform a particular service. Your data may be transferred to:

• Our partners providing information technology, electronic communications, advertising, auditing, legal and other services;
• Public oversight and law enforcement agencies;
• Google. We use Gmail email system, Google Analytics to collect information about our website traffic statistics. We also use Youtube services to display videos.
• Some social networks, e.g. Facebook. We use their services to share content on the site on social networks.

How do we protect your personal data?

We take all reasonable steps to protect your personal information, but the transmission of information online is not completely secure. And while we make every effort to ensure the security of your personal information, we cannot guarantee absolute security when transmitting data online. By transferring any data, you assume the risks associated with the transfer. When we receive your personal information, we will have strict procedures and security measures in place to protect your information from unauthorized access.

Your rights

As a data subject, you have the following rights:

• Upon request, be informed about the processing of your personal data and have access to the processed data.
• Request to correct or supplement incorrect or incomplete personal data.
• Ask us to delete information we hold about you if it is no longer needed for the purposes for which it was collected or if we use it illegally.
• Ask to suspend the processing of your personal data in the event of a dispute or to verify the accuracy of the data, the lawfulness of the processing. Also, when you do not consent to the erasure of your unlawfully processed data, whether the data you need to bring, enforce or defend legal claims.
• Request the submission, if technically possible, of your personal data processed by automated means in a commonly used electronic form.
• File a complaint with the State Data Protection Inspectorate (see ada.lt).

We will make every effort to enforce these rights, but we reserve the right not to enforce your claims when required to ensure:

• the prevention, investigation, detection or prosecution of criminal offenses;
• Protecting the rights and freedoms of you or others;
• national security, defense, economic or financial interests;
• performance of our other legal duties.

If you have a request or instruction regarding the processing of your personal data, please email us. email: women@gmail.com.

Links to Third Party Websites and Services

The pagalbosmoterimslinija.lt website may contain links to third party websites and services. We have no control or responsibility for the security or privacy of information collected by third parties. You must read the privacy statements that apply to the third-party websites and services you use.

 Cookies

What are cookies?

Our website pagalbosmoterimslinija.lt uses cookies. A cookie is a small text file that is stored on your computer, tablet or phone when you visit a website. Cookies are used for statistical purposes or to improve the presentation of content. The cookies used on the website do not collect information that would reveal your identity, nor can they harm your computer.

There are two main types of cookies:

• One-session cookies that are deleted when you finish browsing the site.
• Persistent cookies persist over multiple visits to the site.

You can find more information about cookies by visiting the website www.allaboutcookies.org.

What cookies do we use?

The following table provides information about the cookies used on the website pagalbosmoterimslinija.lt:

The legal basis for the processing of data created during the use of statistical cookies is the legitimate interest of the Company. We do not associate a visitor’s IP address and email address with data that identifies the visitor. This means that each visitor’s session will be recorded, but the website visitor will remain anonymous.

How do I manage and delete cookies?

Enabling cookies is not required for the website to work, but it will give you a better browsing experience. You can delete or block cookies, but then some features of this website may not work as intended.

If you want to restrict, block or delete cookies stored by websites, you can manage cookies in your web browser settings. Each browser is different, so if you don’t know how to change your cookie settings, check your browser’s help menu.

You can learn more about cookies and how to manage and delete them on the website www.allaboutcookies.org.

Our website contains links to the websites of other individuals, companies or organizations. These websites may also use cookies. We are not responsible for the content of third party websites or their privacy practices. If you click on a link from our website to other websites, you should read their Privacy Policy separately.

If this Privacy Policy contains information that you do not understand or have questions about, please email us: moterulinija@gmail.com.